Client Onboarding & Engagement Acceptance

1. Introductory discussion

We understand your business, the services you need, volumes, systems, deadlines and any open matters such as notices or audits. We sign a mutual NDA before reviewing any samples.

2. Client identification

We verify the legal identity of the client entity and the authority of the person instructing us, for example through certificates of incorporation, registration numbers, authorised signatory details and business addresses. For individuals we verify identity using government-issued documents. This protects against fraud and impersonation and supports our anti-money-laundering obligations.

3. Conflict and independence check

We check that acting for you does not conflict with our duties to existing clients. Where a potential conflict exists we discuss it with you openly and decline the engagement if it cannot be managed.

4. Engagement acceptance

A partner reviews the proposed scope, risks, resourcing and timelines, and approves the engagement only if we have the competence and capacity to deliver it to our quality standards.

5. Written agreements

• Master Services Agreement or engagement letter.
• Statement of Work describing services, deliverables, turnaround and fees.
• Data Processing Agreement where personal data will be processed.
• For US tax preparation support, written confirmation that the client has obtained any taxpayer consent required before data is shared with us.

6. Security set-up

We agree the secure channel, record your systems and requirements in an engagement security plan, create individual accounts with multi-factor authentication for the named team, and log every grant in our access register. Where you prefer, our team works only inside your systems.

7. Knowledge transfer

We collect your checklists, templates, chart of accounts, policies and prior-period files, and agree communication routines, escalation contacts and reporting formats.

8. Pilot and stabilisation

For new outsourcing relationships we recommend a defined pilot. We review the pilot together, refine the process and then move to steady-state delivery with regular service reviews.